AvdW
Audrey van der Wath

1 reviews | Active since May 2016

30 May 2016, 05:08

SERVICE NOT RUNNING AGAIN!!!!!

<p>We bought a R500 and R100 voucher yesterday and your service is AGAIN NOT RUNNING!. We sent an SMS as well as a mail with no response. I have no electricity.... NO RESPONSE from you.... I even called the 011 number to no avail. Please advise how I can make it easier for you to service me as a customer? I don’t want to inconvenience you like I am correctly with no electricity…</p>

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Replies (1)
UniPIN
UniPIN's reply30 May 2016, 09:33
Official

Hi Audrey

thank you for your mail. We can understand your frustrations, but we have been having some major technical issues with the network providers especially MTN and Vodacom the whole weekend. We are now dealing with their managemnt to identify the issues. Please try your vouchers again as Vodacom is back online, but MTN is still experiencing issues

Kind regards