FE
Franklin E
1 reviews | Active since Oct 2011
16 May 2015, 03:45
Request still being Processed
I'm extremely annoyed and disappointed in the service of Unipin. Firstly they do not have a contact number or call centre to help customers when there is a general need. Since yesterday from 4pm,15 May 2015, I've been trying to purchase electricity online with no success. I then went to buy a unipin voucher around 7pm and up and till now it's still being processed. I have no electricity, and like everyone else I have a lot of things to do that require electricity. I have a 9 month old baby who's food requires electricity to be prepared and now I sit here stressing all because Blue Telecomms or whoever is responsible for Unipin doesn't think their processes through. It's useless putting 43471 or [Email Removed] on the slips if there isn't going to be any response when most needed.
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Replies (1)
UniPIN's replyOfficial
18 May 2015, 09:44Hello feghan,
The service provider we link into to obtain your token had major issues and we were unable to process your requests as a result.
We sincerely apologize for the inconvenience and will re-look at the processes to ensure that the standards of service is raised.
herewith the token processed on 16/5/2015;
METER MAN
RCPT:100743
AmtElec:87.72
Vat:12.28
U:76.90kWh
T(s)
******
Blu Approved - the power of prepaid
thanks and regards
UniPIN
The service provider we link into to obtain your token had major issues and we were unable to process your requests as a result.
We sincerely apologize for the inconvenience and will re-look at the processes to ensure that the standards of service is raised.
herewith the token processed on 16/5/2015;
METER MAN
RCPT:100743
AmtElec:87.72
Vat:12.28
U:76.90kWh
T(s)
******
Blu Approved - the power of prepaid
thanks and regards
UniPIN
Best regards,
UniPIN's reply18 May 2015, 09:44
Official
Hello feghan,
The service provider we link into to obtain your token had major issues and we were unable to process your requests as a result.
We sincerely apologize for the inconvenience and will re-look at the processes to ensure that the standards of service is raised.
herewith the token processed on 16/5/2015;
METER MAN
RCPT:100743
AmtElec:87.72
Vat:12.28
U:76.90kWh
T(s)
******
Blu Approved - the power of prepaid
thanks and regards
UniPIN
The service provider we link into to obtain your token had major issues and we were unable to process your requests as a result.
We sincerely apologize for the inconvenience and will re-look at the processes to ensure that the standards of service is raised.
herewith the token processed on 16/5/2015;
METER MAN
RCPT:100743
AmtElec:87.72
Vat:12.28
U:76.90kWh
T(s)
******
Blu Approved - the power of prepaid
thanks and regards
UniPIN
Best regards,