poor service and systems maintenance
<p>I purchased electricity voucher, recharged as per instruction but have not received the since last night and still waiting. The only form of communication available is through email : support @ myunipin.co.za, no feedback received from 3 emails I've been sending since yesterday. I have no electricity and very inconvinienced. I have also tried recharging via cell phone banking where I get the message that says "service is currently unavailable due to routine maintenance". Not happy with unipin at all!</p>
Hi Mpho
Thank you for query. Please note that our call center operates from 8am to 4pm on weekends and from 8am to 8pm during the week. Your query was submitted after these times and we are only able to respond this morning. I believe my staff have advised you on what the issue is and what to do to resolve. Thanks
Hi Mpho
Thank you for query. Please note that our call center operates from 8am to 4pm on weekends and from 8am to 8pm during the week. Your query was submitted after these times and we are only able to respond this morning. I believe my staff have advised you on what the issue is and what to do to resolve. Thanks
Good day,
I have been advised by Blu (your distributor) on what the issue is, that was also during the follow up call I made just after 12 pm today , I still have not received a update/feedback from unipin on the emails I sent. While I understand that the actual issue in this case is of technical nature and was beyond your control, your stuff could have communicated better. Please also look into having contact center number instead of only an email.
Thank you for your prompt feedback on this matter.
Regards,
Mpho
Good day,
I have been advised by Blu (your distributor) on what the issue is, that was also during the follow up call I made just after 12 pm today , I still have not received a update/feedback from unipin on the emails I sent. While I understand that the actual issue in this case is of technical nature and was beyond your control, your stuff could have communicated better. Please also look into having contact center number instead of only an email.
Thank you for your prompt feedback on this matter.
Regards,
Mpho