No Voucher Pin Received

I bought a voucher today and did the whole *120* process... I received this sms: Please be patient and do not resend your request. Your electricity token will be sent as soon as UniPIN can retrieve it from the supplier. <br> <br> I need my voucher pin because I hardly have electricity on my meter. I paid for my voucher and I want my pin immediately... nobody pays for the damage caused when the power goes off. <br> <br> I want my pin so my electricity doesn't go off. <br> <br> This is the second time this has happened and everyone pulls up their shoulders and just says that City of Tshwane is offline. I already paid... they must make provisions for situations like these.