NM
Nontobeko M
1 reviews | Active since Jan 2011
18 May 2015, 05:22
NO POWER
Yesterday I bought a prepaid electricity voucher for the first time. I followed the instructions and waited for my SMS. At 17:28 I received this: \Your electricity supplier is currently offline. Please DO NOT resend your request. Your token will be processed as soon as your supplier is back online."I have now been waiting for my units for 12 hours. Have had no power for 10 of those hours. The call center number goes unanswered and gives me a message about Du Pont. Serial number is: ***. This voucher was bought from a machine in the building"
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Replies (1)
UniPIN's replyOfficial
18 May 2015, 09:55Hello beki85,
AFHCO Property management is your supplier and their systems were offline for most of the day yesterday. We app**** pressure on them to resolve the ongoing issues but we struggled to get assistance.
we see that their systems only came back up at 7am this morning and your token was eventually processed.
Herewith your token;
AFHCO
RCPT:***
AmtElec:43.55
Vat:6.14
U:31.40kWh
T(s)
******
Blu Approved - the power of prepaid
we will take the matter up strongly with them and apologize for the inconvenience caused,
thanks and regards
UniPIN
AFHCO Property management is your supplier and their systems were offline for most of the day yesterday. We app**** pressure on them to resolve the ongoing issues but we struggled to get assistance.
we see that their systems only came back up at 7am this morning and your token was eventually processed.
Herewith your token;
AFHCO
RCPT:***
AmtElec:43.55
Vat:6.14
U:31.40kWh
T(s)
******
Blu Approved - the power of prepaid
we will take the matter up strongly with them and apologize for the inconvenience caused,
thanks and regards
UniPIN
UniPIN's reply18 May 2015, 09:55
Official
Hello beki85,
AFHCO Property management is your supplier and their systems were offline for most of the day yesterday. We app**** pressure on them to resolve the ongoing issues but we struggled to get assistance.
we see that their systems only came back up at 7am this morning and your token was eventually processed.
Herewith your token;
AFHCO
RCPT:***
AmtElec:43.55
Vat:6.14
U:31.40kWh
T(s)
******
Blu Approved - the power of prepaid
we will take the matter up strongly with them and apologize for the inconvenience caused,
thanks and regards
UniPIN
AFHCO Property management is your supplier and their systems were offline for most of the day yesterday. We app**** pressure on them to resolve the ongoing issues but we struggled to get assistance.
we see that their systems only came back up at 7am this morning and your token was eventually processed.
Herewith your token;
AFHCO
RCPT:***
AmtElec:43.55
Vat:6.14
U:31.40kWh
T(s)
******
Blu Approved - the power of prepaid
we will take the matter up strongly with them and apologize for the inconvenience caused,
thanks and regards
UniPIN