Invalid token of R200 and must wait an extra day or to without power

I bought R200 elec yesterday to find out my pin token is invalid. I called the customer service to get given a case number. I asked how long till I get the new token number so I can put my electricity in as I have no money to put in and they said 1 to 2 days. So that means I must sit and wait with no power because of a faulty token number. I find that unfair. Wouldn't it be simple to re-inberse with a new pin?