internet banking token expired less than 6 months

I have been waiting to get this resolved since the 21st of September 2015.<br> <br> May initial query was...<br> My first email asking for help was on the 21st Sept 2015, still waiting till today.<br> <br> I have bought electricity on my Nedbank internet banking option. At the time I had lost the sim card I receive my bank notifications on, therefore when I purchased electricity tokens in April and May this year I couldn't receive or utilize the purchased units/consumption/token. I was not refunded this amount nor was there another way to retrieve this information.<br> <br> I had attached the only information I have relating to these transactions, as I now have access to the sim card I had lost a few months back. I requested for the information(tokens) to be resent, however I am sitting in a position where when I process the voucher details attached it just doesn't allow me to, but gives me an error message \OLD". I agree"