MG
Marco G
1 reviews | Active since Mar 2009
29 Nov 2015, 09:41
General bad service
I'm sitting now for two days without electricity, no thanks to Unipin and BluLabel. My emails and sms's to their support is most likely being ignored as I have sent multiples to try and get my voucher numbers for the pins I've bought. Every month I seem to struggle to get vouchers issued. Either their service is down or it is a two to three struggle to get the vouchers issued. I cannot believe that this pathetic service is allowed/tolerated within the company. Customer service/relation is non-existent.
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UniPIN's replyOfficial
29 Nov 2015, 12:25Hello diavolo,
Hi Marco
thank you for your query. We do apologise if we have not returned your e-mail and I will personally look into your query. However, the issue that we are experiencing is actually from your service provider. We are trying to resolve this issue with them and it is taking longer than expected to resolve. I have reprocessed your voucher and sent it via sms. Regards Unipin
Hi Marco
thank you for your query. We do apologise if we have not returned your e-mail and I will personally look into your query. However, the issue that we are experiencing is actually from your service provider. We are trying to resolve this issue with them and it is taking longer than expected to resolve. I have reprocessed your voucher and sent it via sms. Regards Unipin
UniPIN's reply29 Nov 2015, 12:25
Official
Hello diavolo,
Hi Marco
thank you for your query. We do apologise if we have not returned your e-mail and I will personally look into your query. However, the issue that we are experiencing is actually from your service provider. We are trying to resolve this issue with them and it is taking longer than expected to resolve. I have reprocessed your voucher and sent it via sms. Regards Unipin
Hi Marco
thank you for your query. We do apologise if we have not returned your e-mail and I will personally look into your query. However, the issue that we are experiencing is actually from your service provider. We are trying to resolve this issue with them and it is taking longer than expected to resolve. I have reprocessed your voucher and sent it via sms. Regards Unipin