GP
Gerhard P
1 reviews | Active since Jul 2014
22 Sept 2015, 14:27
Faulty voucher and customer service
I bought two seperate R100 Unipin vouchers and when I sent the sms to receive the pin number on both occasions I got a reply saying that they cant process my request. I have sent my voucher serial no. Via email and sms'ed the number on the voucher and no reply for in almost 24 hours. I find it ridiculous that they have no customer service no. I would appreciate assistance from them asap because my meter reading is currently at .1 units left and not having electricity is a huge inconvenience to any household let alone one with a baby! Please help!!!
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UniPIN's replyOfficial
15 Oct 2015, 00:21Hello Gerhard1980,
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to
UniPIN's reply15 Oct 2015, 00:21
Official
Hello Gerhard1980,
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to