Electricity supplier offline

I bought unipin vouchers on Saturday morning and Sunday morning . I tried to load it as per usual using the provided ussd code.<br> <br> I received a message that said electricity supplier is offline, once back online the electricity token will be send to me. <br> I never received any further feedback. In the even i called unipin and was told the meter box is offline and they gave me a number to call, but i could not get through the number.<br> today is Monday and i still dont have electricity. My groceries and appliances are getting damaged is unipin going to compensate me for my loss?<br> I tried to call them again this morning but i am not getting any joy from them. <br> All i want to know is how long it will take for them to resolve the issue so that i can make necessary arrangements.