Electric Token not received

I purchased a unipin for R100 on the 24th of Aug, when activating the voucher for a token, I did not receive the sms with the token. Sent a number of sms to the 43471 number and emails to ***.

To date I have not received the token or a response on my email. And no customer care number listed.

Voucher number: *** Meter number: ***