Bad services

Hi, <br> Hope you are well.<br> I bought electricity 250 100 but when follow instruction i did not receive the token and only said \ system is not running. Please try later"and now is near 15 hours that mu electricity is finish and I can charge it and I receive this error. I sent my serial number if voucher to 43471 but I did not receive feed back.<br> What is this? New method of save the money for this company! That take money but did not give the services?! It is meaning they say lie to receive money.<br> <br> Best regards"