1 reviews | Active since Sept 2015
Appalling Service
I bought a unipin electricity voucher on Saturday. Received a message that they were offline when I tried to redeem my voucher. They've been offline the entire weekend and I've been in the dark in the process and the sad part is that I have a new born baby that I've been struggling with as a result. This morning I bought 2 more vouchers and still having the same issues. Of the 3 vouchers I bought I've only just received tokens not for only 2 of them and both do not work so I'm still without electricity. Sent an sms to the number on the voucher and no response, tried calling unipin and number engaged, sent 2 emails and no response. Unipin is a very ****ty service provider with appalling service delivery and I will not recommend it to anyone.
Hi Fumi
Thank you for your mail. We understand your frustrations, but understand that the issue was not with unipin, but rather with your service Provider Prepaid Meters. They had technical issues on their system this weekend, that prevented us from getting your token details. I have send your details to Prepaid Meters and someone will get in touch with you.
Hi Fumi
Thank you for your mail. We understand your frustrations, but understand that the issue was not with unipin, but rather with your service Provider Prepaid Meters. They had technical issues on their system this weekend, that prevented us from getting your token details. I have send your details to Prepaid Meters and someone will get in touch with you.