1St time user and THIS is what we get? PATHETIC!!!

My prepaid meter was installed on Friday.<br> <br> I tried loading electricity yesterday...Did the whole *120* thing. Received an sms that reads:<br> Please do not resend your request. There is a problem at your electricity supplier. Your token will be sent to you as soon as the problem is solved.<br> <br> Shall I send YOU the bills when my food has gone off? When my meat has gone off? I doubt that you will like that! But seriously! What the hell are we paying you for? I did not expect this from you, not on my 1st time using your (very bad) service!<br> <br> I want my token, which I paid for...TODAY!!! I will not spend this weekend without electricity!! Paying for something we don't even receive. Get your ducks together and sort this out!!!<br> <br>