Very Disappointed

I app**** and paid (R277) for my NQF matric certificate on the 22/09/2023, I emailed the application form and proof of payment to the email address that was provided (***) I phone everyday with no answer. The one time someone answered she advised that it takes 6 weeks and that I will get an sms, but she didn't even take down my details to check if the application was received, Nearly 3 months down the line, no sms, no answer. Can someone please help, I need this certificate. I never lost my certificate and it was not damaged, I never received it, I only had the Statement of account all the time.