Umalusi
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Umalusi
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lorenzo T
1 reviews | Active since Jan 2026
7 Mar 2026, 13:14
Umalusi issued my certificate quickly, but now ignores all communication about an error
Umalusi issued my certificate quickly, but now ignores all communication about an error I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that **one of my subjects is missing**. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**. This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: * The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
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Lorenzo T
1 reviews | Active since Jan 2026
7 Mar 2026, 13:14
Umalusi issued my certificate quickly, but now ignores all communication about an error
Umalusi issued my certificate quickly, but now ignores all communication about an error I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that **one of my subjects is missing**. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**. This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: * The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
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Mishka A
1 reviews | Active since Dec 2024
16 Jan 2026, 16:03
Umalusi failed our kids
My son attended a private online school and wrote the NSC exam in November 2025. Umalusi adjusted their SBA marks so badly that students who normally get 60 to 70% in their subjects failed with as much as 24%. They claim to adjust it for fairness and use the averages of all learners to the detriment of our children's futures. They must be audited.
Helpful (0)
|Replies (0)MA
Mishka A
1 reviews | Active since Dec 2024
16 Jan 2026, 16:03
Umalusi failed our kids
My son attended a private online school and wrote the NSC exam in November 2025. Umalusi adjusted their SBA marks so badly that students who normally get 60 to 70% in their subjects failed with as much as 24%. They claim to adjust it for fairness and use the averages of all learners to the detriment of our children's futures. They must be audited.
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Replies (0)