Ultra Liquors Cashier swearing at customers (Jade-Lee Neels)

I am disgusted by the service that was just given to me by a very rude cashier Jade-Lee Neels at your Parow store in Western Cape.

At first the cashier was very dismissive when she was ringing up my items at her workstation. She started shouting and raising her voice when I asked her to return an item for me. She gave off a loud sigh and I ended up calling the manager myself to authorize. At the door when the gentleman checked my slip it turned out that she rang an extra item and did not double check my trolley when before letting me go to the door as the normal process. The gentleman asked if I would take the extra and would like a refund. I opted for the option of a refund. He kindly went to the cashier and ask for the refund. She charged towards me like rhino shouting and screaming at the top of her voice for everyone.

Me trying not to engage at screaming match tried lowering my voice and said to her it doesn’t matter now can I please get a refund so we can end our interaction. As a show of her rude boldness she turned around swearing saying “ nee *** jou” in Afrikaans. She left all her colleagues shocked at her reaction and words.

The lady standing next to me one her colleague offer to call the manager (Sandra) who came and listened to my complaint with the witness of all the other colleagues nodding and agreeing as I was explaining to her.

Little did she know that Jade-Lee would have shout even at her denying everything. She only apologized when Sandra instructed her to do so but also let out giggle after. Even the colleagues standing at the door were embarrassed and apologized in her behalf as they saw her intentionally being insincere.

I don’t know if this is the kind of rouge behaviour that you would like your brand to be associated with. Why do you hire workers that have no respect for Ultra customers and even worse their very own managers.

I have been a regular customer at this store for years and never have I been ill treated in such a manner. The worst part is the workers swearing at customers and overpowering their own managers in a store full of people when being addressed about a customers complaint The most scary part is Ultra Parow being okay with such gross misconduct towards customers in their store. In any customer facing business this is the highest schedule of transgression.

I am disappointed and disgusted at the very least and I am sure that all customers that were at that store that time have never seen such ill treatment of customers.

I have seen many bad reviews about this store but never thought that I would face such rudeness.