Rude staff and early closing of the store.

I had a bad experience at the Ultra liquor in Phuthaditjhaba, Qwaqwa. The employees were very rude and I was not happy with the treatment we received. We got there way before the time when they were supposed to close but they had already closed the doors and did not just refuse to assist us but also ignored us when we were trying to make some enquiries. I only learnt after I did a search on the internet that the store may close a bit earlier in certain circumstances i.e. there are still customers inside that still need to be given a service or certain things to finish up, for example, but that was not the case here.

They were busy playing Lotto and selling liquor to their friends and colleagues while myself, my brother and other people who also came at that time knowing that the trading hours are until 17:00 waited hopeful. I think there should be a notice around the area; that the store closes or may close earlier (the time should be specified for cer*****y) because the poster plugged on the walls is misrepresentation. Not every/a lot of customers go online to search about a business before visiting it, especially if they think they know things like the trading hours. I only did my research after the disappointment.

What upset me is that we drove all the way there and they were making fun of us like their fools when we are the ones who help them put bread & butter on the table. I would have accepted that we couldn't buy what we wanted if it wasn't for the horrible behavior and attitude directed towards us.

I have to mention that there were about 3 staff members who were willing to help but they failed because the other ones were not cooperative. I would like to thank Ntate John (the manager of the wholesale), Mahlaba and another whose name I didn't get. The manager of the store was rude and one employee **** and said that he was the manager. I don't think I would want to go there ever again. I intend to follow up on this matter.