Rude and Xenophobic Service from Staff.

Earlier today, my uncle and I visited Ultra Liquors store in Plot No. 9 Sundown Ranch Country Estate, Boshoek to exchange some alcohol he had purchased earlier that day. We had realized that some of the items had very near expiry dates, and since they don’t sell fast at our establishment, we felt it was reasonable to exchange them for stock with a longer shelf life.

Upon arrival, we spoke to a pregnant staff member (unfortunately I didn’t get her name). We explained the situation calmly, and she initially agreed to assist. In fact, she even called over what seemed to be her manager, who also understood our request and agreed to the exchange. They then instructed me to fetch the replacement items so we could complete the process.

However, when I returned with the items, I was met with a completely different attitude. The same pregnant lady suddenly became rude and dismissive. Her tone changed, her facial expressions were aggressive, and she began questioning whether we had even bought the items there, despite the fact that she herself had acknowledged knowing my uncle and his pub when we arrived. She even stated, more than once, that “we probably bought these from a local Indian shop,” implying that we were trying to deceive them.

That comment alone was not only offensive but xenophobic, and I found it deeply disturbing coming from someone working in customer service. Her entire demeanor was unprofessional and unnecessary especially considering we are regular customers and have built a relationship with this store over time.

This kind of treatment is unacceptable, and it’s clear that respect and consistency in customer service are lacking here. Due to this unpleasant and discriminatory experience, we will no longer be supporting this store. I also would not recommend it to anyone, especially foreign nationals or small business owners because of how dismissive and disrespectful their staff can be.

This incident has left a very bad impression, and I hope management seriously looks into how customers are being treated.