Lost liquor and poor service from the store

Good morning all The service we got from Ultra liquor at Paul Kruger yesterday was one of the worst. We spend R80000 to bought alcohol at 11am only to be only to get it at 17H00. No one wanted to assist us. It was not busy but people came and go while we sat the whole day. Our complaints went deaf ears. Staff and managers you failed us we even lost almost 10 packs of Benin Mimosa because we paid for a pack of 24 cans only to get 12 when we get home. Now who must pay the shartage. The staff did this deliberately to ***** from us. You really don't care we came early to spend 80000 but you showed us middle finger. Every year in December we buy from you and never experienced what happen to us yesterday. People I advise you if your buying in bulk try other ultra liquors because paul Kruger is worse and useless service. Truly we are angry.