Bad service ultra liquors

Good day, I bought a bottle of Olmega gold tequila from your Bethlehem Dihlabeng branch but when I got home I found the bottle is leaking yet it’s sealed. I stay in joburg contact Ultra liquors via Twitter and they responded I go to my nearest branch in joburg but left even more disappointed by the service I have received. I went to my nearest ultra liquor at rooderport rock cottage as suggested but was told they could not assist me as it is a franchise and I should rather go to the corporate store which is almost 25k’s one way going there. This is not fair on me as the customer that I have to now spend more money, my time and my petrol to go and exchange a product that is faulty not because of me but because of ultra liquors . I don’t have the time to go to ultra liquors Corlet drive as that’s the nearest corporate store. This is been ongoing since 30th November 2021 and they are most assisting me and the person that responds on their account keeps telling me they are awaiting for a response and that I should be patient, how so when you sold me a defect product????? Sort this out!!! This is the last response from them “ Hi Alfred, we apologise for the delay in responses. We have been chasing for responses all week, however we are still waiting. Once we get feedback we will revert to you ASAP.” what kind of service is this?