1 reviews | Active since Feb 2017
LIPOXT bad quality
<p>Still waiting to get a reply or even a call from USN after my latest email.....shocking ..emails and photos where sent and USN clearly not taking my complaint serious enough...so now will resort to social media</p>
Hi
Our customer service lady did receive your email of Saturday but is struggling to get the address from you as we have to have a physical street address for courier purposes before the parcel can leave our offices. It is ready and waiting here. She will contact you again to get the details of your construction site and finalise the courier form.
Thank you and regards
USNSA
Hi
Our customer service lady did receive your email of Saturday but is struggling to get the address from you as we have to have a physical street address for courier purposes before the parcel can leave our offices. It is ready and waiting here. She will contact you again to get the details of your construction site and finalise the courier form.
Thank you and regards
USNSA
USN SA.....what I found very strange after posting this comment on HelloPeter was there eventually a personal phone call after all the emails up and down.....and once again I do not work on a given site....pending the day of work load I could even be in Modimoli.....so I had taken my decision after explaining once again that when you are ready to deliver call me and I will give you an address....so for the non important man on the street to you as USN SA that is not priority you can keep this poor quality products of LIPOXT and will find alternative solutions as there is a vast amount of possible products... .so I decline your replacement as of now and will spread the photos and my story around.....
USN SA.....what I found very strange after posting this comment on HelloPeter was there eventually a personal phone call after all the emails up and down.....and once again I do not work on a given site....pending the day of work load I could even be in Modimoli.....so I had taken my decision after explaining once again that when you are ready to deliver call me and I will give you an address....so for the non important man on the street to you as USN SA that is not priority you can keep this poor quality products of LIPOXT and will find alternative solutions as there is a vast amount of possible products... .so I decline your replacement as of now and will spread the photos and my story around.....
Hi
As mentioned before by us we have the replacement PhedraCut Lipo XT ready for sending but if you don't want us to send it anymore that it also fine. We work with hundreds of customers like you everyday and don't regard one customer more important than others, everyone is as important as the next one. Maybe it would have been easier to send the replacement to a friend or family member with an easier address to courier to? Please contact us if you have a change of mind in the future.
Regards
USN SA
Hi
As mentioned before by us we have the replacement PhedraCut Lipo XT ready for sending but if you don't want us to send it anymore that it also fine. We work with hundreds of customers like you everyday and don't regard one customer more important than others, everyone is as important as the next one. Maybe it would have been easier to send the replacement to a friend or family member with an easier address to courier to? Please contact us if you have a change of mind in the future.
Regards
USN SA
Hi,
Seen that you work with 100's of customers like me everyday this must be an indication on a poor producys then from USN if you are comparing me to the 100's of customers and also I disagree on your statement on every one is treated the same.....I'm sure if I was Riaan on 94.2 this product would have been personal delivered by the ceo of USN in a personal car and not just a normal courior services...
Further more if you had given the attention my complaint should have received from the start we would not be sitting in this situation from both sides point of view.
Why must I keep on getting my argument and complaint across to you as USN SA and then say can also be delivered to a friend etc or who ever....this could even have been then delivered to the Clicks store that is selling this ******* quality product and I could have collected it from there.
In short when I make my decision on whether to accept a replacement product or not due to the shocking handling of my complaint will actually depend when you as USN pick up a phone and talk to your consumer directly.....I'm still of the opinion you as USN SA could have handled this in a much more professional manner...
Regards,
Disgusted USN SA consumer
Hi,
Seen that you work with 100's of customers like me everyday this must be an indication on a poor producys then from USN if you are comparing me to the 100's of customers and also I disagree on your statement on every one is treated the same.....I'm sure if I was Riaan on 94.2 this product would have been personal delivered by the ceo of USN in a personal car and not just a normal courior services...
Further more if you had given the attention my complaint should have received from the start we would not be sitting in this situation from both sides point of view.
Why must I keep on getting my argument and complaint across to you as USN SA and then say can also be delivered to a friend etc or who ever....this could even have been then delivered to the Clicks store that is selling this ******* quality product and I could have collected it from there.
In short when I make my decision on whether to accept a replacement product or not due to the shocking handling of my complaint will actually depend when you as USN pick up a phone and talk to your consumer directly.....I'm still of the opinion you as USN SA could have handled this in a much more professional manner...
Regards,
Disgusted USN SA consumer
Hi
When I referred to the customers I didn't mean 100's of complaints but rather assistance with supplement choice, training etc via email, social media and telephonically. In terms of product replacements we always make use of courier services especially outside the Johannesburg/Pretoria area as it is easier to get parcels quickly to the customer in this way.
You are right, we could have organised to deliver to a store instead too without issues but it seems that we are past the point of getting a way to please you unfortunately. If you need me to arrange it, just let me know.
My colleague did phone you on Monday to discuss but it didn't resolve the issue. Please let me know if you want us to phone you again.
Regards
USN
Hi
When I referred to the customers I didn't mean 100's of complaints but rather assistance with supplement choice, training etc via email, social media and telephonically. In terms of product replacements we always make use of courier services especially outside the Johannesburg/Pretoria area as it is easier to get parcels quickly to the customer in this way.
You are right, we could have organised to deliver to a store instead too without issues but it seems that we are past the point of getting a way to please you unfortunately. If you need me to arrange it, just let me know.
My colleague did phone you on Monday to discuss but it didn't resolve the issue. Please let me know if you want us to phone you again.
Regards
USN
Maybe usn sa should invest more into customer service and how to handle situations like this one....
You never give a name as to whom a customer is dealing with and just keep on passing the problem back to the client.
If I review the other product complaints I'm not one that will push for a refund etc....all I asked for was you as USN SA look into it and explain why and replace yes.....it was only after the consistant emails did I eventually get a phone and explained why I can't give a address for courier......because if there was just an extra care and attention to my complaint you would have actually picked up I'm in the Gautheng / Pretoria boundary just before you enter the Limpopo/NW provinces.
I stated in my previous repose to you saying "......shocking handling of my complaint will actually depend when you as USN pick up a phone and talk to your consumer directly....." so why must I still reply to you...."Please let me know if you want us to phone you again...." do you ever read a customers reply....? Wow very sad customer service....
Regards,
Still a Disgusted USN SA consumer
Maybe usn sa should invest more into customer service and how to handle situations like this one....
You never give a name as to whom a customer is dealing with and just keep on passing the problem back to the client.
If I review the other product complaints I'm not one that will push for a refund etc....all I asked for was you as USN SA look into it and explain why and replace yes.....it was only after the consistant emails did I eventually get a phone and explained why I can't give a address for courier......because if there was just an extra care and attention to my complaint you would have actually picked up I'm in the Gautheng / Pretoria boundary just before you enter the Limpopo/NW provinces.
I stated in my previous repose to you saying "......shocking handling of my complaint will actually depend when you as USN pick up a phone and talk to your consumer directly....." so why must I still reply to you...."Please let me know if you want us to phone you again...." do you ever read a customers reply....? Wow very sad customer service....
Regards,
Still a Disgusted USN SA consumer