1 reviews | Active since Feb 2018
Bad delivery service
I am here to complain about the current service USN is giving after their recent website upgrade. First the site was unavailable almost the whole day and without notifying your regular customers and subscribers. 2nd I had to open a new account because they have a "new" website so I get to loose all my past purchase history just for that. 3rd Its been 6 days now since I have ordered from the USN website, my order was first of all lost and was only sent after 2 days, then today I am told its been given to a third party courier so I have to wait after the weekend to get my parcel and that will be 8 days! I can get parcels from China quicker than that. In my opinion its better to buy this stuff from other resellers now. Your supplements are good but your service is now terrible if I were you I would revert back to the old system you were better then.
Hi
Sincere apologies for the bad service experience with your parcel this time. We had some hiccups with the new website in the first 5 days which has since been resolved and to top it all the parcel was delayed with Dawnwing . I was really hoping that it would have arrived at least on Friday so that you would have it before the weekend. Dawnwing didn’t reply to me on Friday afternoon. They informed this morning that it is out on delivery today.
Apologies again. You know out of previous experience that it isn’t usually a mission to get your parcel from us and I am 99.9% sure it won’t be in future.
Regards
USN SA Online
Hi
Sincere apologies for the bad service experience with your parcel this time. We had some hiccups with the new website in the first 5 days which has since been resolved and to top it all the parcel was delayed with Dawnwing . I was really hoping that it would have arrived at least on Friday so that you would have it before the weekend. Dawnwing didn’t reply to me on Friday afternoon. They informed this morning that it is out on delivery today.
Apologies again. You know out of previous experience that it isn’t usually a mission to get your parcel from us and I am 99.9% sure it won’t be in future.
Regards
USN SA Online
Hi
The Proof of Delivery of your parcel was received around lunchtime today so I believe this is settled now. We will do our utmost not to have a similar situation in future!
Regards
USN SA Online
Hi
The Proof of Delivery of your parcel was received around lunchtime today so I believe this is settled now. We will do our utmost not to have a similar situation in future!
Regards
USN SA Online
