Best not to sign up with Ulink

Ulink has been exemplary in bad service and lack of urgency. Our internet connection went down on 2 December around 09:00 and a call was logged. At 10:42 a reply comes - have you restarted the router (something they know from previous bad experiences that would be done before even calling them). I sent a follow-up request at 11:52 and at 12:40 I get the message to reboot the router "everything looks good on our side."

At 13:00 they finally realise the problem is on their side, but no turnaround time is available.

Tuesday morning at 08:00 I get (yet) another apology for them not implementing an alternative, which I had to ask for. They said the technician was on his way. He arrived after 11:00 and it took him a total of 10 minutes to install the alternative router whilst they still figure out their end of the mess with their service provider.

The alternative lasted about 2 hours before we lost access to emails. The tech came through on Wednesday to fix it.

Thursday morning and no access to emails still.

Through all of that I am refused access to the owner of the company, being told that he had moved to Durban and had given instruction not to be bothered. That has been ongoing since October.

Don't bother with Ulink as a service provider. They made big promises when we signed up, and they are very well versed in the art of apology, but action - not so much. When things run, they run well, but woe to the client who has a problem.