Worst service ever

I was extremely disappointed in the services i received from one of your sister companies Uitkyk in Silverton this passed Saturday.

I realized when i got to the till that my money was not enough to purchases my groceries and i asked the cashier to return some of the things i was buying.

I was told this wasnt possible. Because i have worked in retail before i knew it was so i asked her to call her manager she refused and i had to call the manager myself.

The manager told me the same thing as the cashier did and was very very rude to me,speaking in Afrikaans and insisting that im going to pay for the groceries and worse this started attracting eyes and other customers offering to pay for my groceries.

I was so frustrated,humiliated and embarrassed i left the store because i was also getting angry.

I was going to pay cash and card so the card payment was through. And i left my money that was taken off my card in the store.

I then processed to call the store to ask to speak to the customer service department and i was transferred to the owner Fred. i explained the whole situation and i asked him to deal with the manager. In the beginning he told me what i wanted wasnt possible. And i know it is coz i was a supervisor at Woolworths and we voided items and reversed payments all the time.

He then called me back and said after i left they were able to do what i had asked for but didn't apologize just said my money was in the store.

He also told me that the manager who was supposed to help me was a temporary staff and that he also doesnt understand what happens at the tills coz he is elderly.

I was shocked to hear this cox how do you put someone who doesnt know his work to run all the tills in Uitkyk and also hearing the owner saying that he doesnt know whats happening in his own store is appalling.

I am a regular customer at Uitkyk,i buy my stock for my business there and most of the time i always come across cashiers who are rude there and act like they are doing us a favour by doing their job but to see a manager act the way he did.... managers go through intense customer service training which helps them to deal with any situation and not get frustrated with customers.