NPS Score
100
Recommended: Very Likely
Dec '25 - Nov '26
Frequently Asked Questions About Uitkykvleismark
How is Uitkykvleismark rated on Hellopeter?
Hellopeter has tracked Uitkykvleismark across 38 reviews. Uitkykvleismark hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Uitkykvleismark? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2016
Great store and excellent customer service.
Such nice people. I thought I had my purse ****** in the store. I was wrong, it was at home. They were so nice even after they found out that it hadn't been ******. Thank you Jean for such great service. Uitkyk is such an excellent store. Every staff member knows where everything is. You can get almost anything you need at half the price of anywhere else. They are fabulous. Excellence at their best always.
1 reviews | Active since Jul 2016
Great store and excellent customer service.
Such nice people. I thought I had my purse ****** in the store. I was wrong, it was at home. They were so nice even after they found out that it hadn't been ******. Thank you Jean for such great service. Uitkyk is such an excellent store. Every staff member knows where everything is. You can get almost anything you need at half the price of anywhere else. They are fabulous. Excellence at their best always.
1 reviews | Active since May 2021
Great store - recently discovered and love to visit for daily food supplies.
Great store - recently discovered and love to visit for daily food supplies. Love the self checkout counter and will be seeing me more often. Got everything I need to fill the fridge with fresh and variety you wont find at Checkers or PicknPay.
1 reviews | Active since May 2021
Great store - recently discovered and love to visit for daily food supplies.
Great store - recently discovered and love to visit for daily food supplies. Love the self checkout counter and will be seeing me more often. Got everything I need to fill the fridge with fresh and variety you wont find at Checkers or PicknPay.
1 reviews | Active since Jul 2012
Mal****ion of Trolley and Unfair Customer Treatment of Trolley and Unfair Customer Treatment
Formal Complaint: Malfunctioning Shopping Trolley and Unsatisfactory Customer Service at Uitkyk Vleis en Supermark Silverton Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred at Uitkyk Vleis en Supermark Silverton and the manner in which it was handled by the store supervisor. On the day of the incident, my daughter and I purchased two six-packs of drinks from your store. After paying, we placed the drinks on top of one of the shopping trolleys provided by the store. We were unaware that the top flap of the trolley was broken, preventing us from securing the items properly. There was no warning indicating that the trolley was defective, nor was the defect obvious when we began using it. Only a few moments after leaving the store, and after walking a short distance—still within the Uitkyk Silverton premises—the drinks fell from the trolley and were damaged. We returned to the store within approximately five minutes of our purchase to explain what had happened. The supervisor, a gentleman wearing glasses, informed my daughter that he would first review the CCTV footage. While we were waiting, both the cashier and the security guard indicated that they believed the matter would be resolved, particularly because the incident resulted from a faulty trolley supp**** by the store. After reviewing the footage, the supervisor confirmed that the drinks had fallen shortly after we left the store. However, he refused to replace or refund the items, stating that because the incident did not occur inside the store, no assistance would be provided. We found this decision both disappointing and inconsistent. During the incident, other customers commented that they had experienced similar situations and had received assistance. The security guard also mentioned that a customer whose eggs had fallen had previously been given a replacement. If this information is correct, it raises serious concerns about inconsistent customer service and the unequal application of store policies. As regular customers of Uitkyk Vleis en Supermark Silverton, we were particularly disappointed by the way the matter was handled. At no point were we attempting to obtain something we were not entitled to. We simply expected the store to take responsibility for the loss resulting from defective equipment supp**** for customer use. Beyond the value of the damaged items, this complaint raises a broader concern. A defective shopping trolley poses a risk not only to customers' purchases but also to customer safety. Equipment provided by the store should be regularly inspected and removed from use if it is damaged or unsafe. I respectfully request that this matter be investigated and that you: • Review the CCTV footage and the circumstances surrounding the incident. • Reconsider the decision to refuse a refund or replacement for the damaged drinks. • Investigate the condition of the shopping trolley involved and ensure that defective trolleys are repaired or removed from service. • Clarify the store's policy regarding incidents of this nature and ensure that it is app**** consistently to all customers. I trust that Uitkyk Vleis en Supermark Silverton values its customers and will treat this complaint seriously. I hope this matter can be resolved amicably. However, if no satisfactory resolution is reached, I will consider referring the matter to the appropriate consumer protection authorities, as I believe customers should not bear the cost of losses caused by defective equipment provided by a retailer. I look forward to your prompt response. Yours faithfully, Ms Allie 09 July 2026
1 reviews | Active since Jul 2012
Mal****ion of Trolley and Unfair Customer Treatment of Trolley and Unfair Customer Treatment
Formal Complaint: Malfunctioning Shopping Trolley and Unsatisfactory Customer Service at Uitkyk Vleis en Supermark Silverton Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred at Uitkyk Vleis en Supermark Silverton and the manner in which it was handled by the store supervisor. On the day of the incident, my daughter and I purchased two six-packs of drinks from your store. After paying, we placed the drinks on top of one of the shopping trolleys provided by the store. We were unaware that the top flap of the trolley was broken, preventing us from securing the items properly. There was no warning indicating that the trolley was defective, nor was the defect obvious when we began using it. Only a few moments after leaving the store, and after walking a short distance—still within the Uitkyk Silverton premises—the drinks fell from the trolley and were damaged. We returned to the store within approximately five minutes of our purchase to explain what had happened. The supervisor, a gentleman wearing glasses, informed my daughter that he would first review the CCTV footage. While we were waiting, both the cashier and the security guard indicated that they believed the matter would be resolved, particularly because the incident resulted from a faulty trolley supp**** by the store. After reviewing the footage, the supervisor confirmed that the drinks had fallen shortly after we left the store. However, he refused to replace or refund the items, stating that because the incident did not occur inside the store, no assistance would be provided. We found this decision both disappointing and inconsistent. During the incident, other customers commented that they had experienced similar situations and had received assistance. The security guard also mentioned that a customer whose eggs had fallen had previously been given a replacement. If this information is correct, it raises serious concerns about inconsistent customer service and the unequal application of store policies. As regular customers of Uitkyk Vleis en Supermark Silverton, we were particularly disappointed by the way the matter was handled. At no point were we attempting to obtain something we were not entitled to. We simply expected the store to take responsibility for the loss resulting from defective equipment supp**** for customer use. Beyond the value of the damaged items, this complaint raises a broader concern. A defective shopping trolley poses a risk not only to customers' purchases but also to customer safety. Equipment provided by the store should be regularly inspected and removed from use if it is damaged or unsafe. I respectfully request that this matter be investigated and that you: • Review the CCTV footage and the circumstances surrounding the incident. • Reconsider the decision to refuse a refund or replacement for the damaged drinks. • Investigate the condition of the shopping trolley involved and ensure that defective trolleys are repaired or removed from service. • Clarify the store's policy regarding incidents of this nature and ensure that it is app**** consistently to all customers. I trust that Uitkyk Vleis en Supermark Silverton values its customers and will treat this complaint seriously. I hope this matter can be resolved amicably. However, if no satisfactory resolution is reached, I will consider referring the matter to the appropriate consumer protection authorities, as I believe customers should not bear the cost of losses caused by defective equipment provided by a retailer. I look forward to your prompt response. Yours faithfully, Ms Allie 09 July 2026
1 reviews | Active since Oct 2014
Excellent service & quality
I want to compliment the bakery section on this occasion. It was after 6 yesterday(5/11/25) my husband bought a swiss roll (blossom swiss roll) & wow, wow was that superb. Fresh, tasteful, & delicious. Always get the best from Uitkyk. Compliments to a gentleman named Martin who last weekend went out of his way to assist me. Thank you Martin please keep up the great work.
1 reviews | Active since Oct 2014
Excellent service & quality
I want to compliment the bakery section on this occasion. It was after 6 yesterday(5/11/25) my husband bought a swiss roll (blossom swiss roll) & wow, wow was that superb. Fresh, tasteful, & delicious. Always get the best from Uitkyk. Compliments to a gentleman named Martin who last weekend went out of his way to assist me. Thank you Martin please keep up the great work.