1 reviews | Active since Mar 2017
Horrible Service and Rude staff
Good day
I'm a loyal customer st uitkyk for the 12 years. Ive been buying cakes and meat there since i started working. I have never felt like a ******** in my life and worthless let how the uitkyk staff made me feel on Saturday ,3 Feb 2018. My husband and i was doing cake shopping again there like we usually do.
I paid the the cakes which cost just over R500, as i was walking towards the security at the door. The lady called me to check my handbag, which i didn't resist i thought this is they new way of doing things now. I have water which was almost finish and a bottle off cake zero that was so finish and almost at boiling point, because it has been in my bag for the pass today's alreay. The security lady called this tall disabled guy and the guy asked me for the sticker of the items. I explained to his that i dont have a sticker as i have been doing my shopping there for many years and never did anyone ask me what is in my bag when entering the shop because. The white guy took the staff and said this things could be ****** and that we should have told the security that i got there's items in my bag. The security gaurd called me again in front of everyone so everyone stand there looking at me as if am a theft.
Yes my husband was agree because my bag was the only bag they checked out of all the people that left the shop. The white guy said yes, they will have to check the video camera's because i could have ****** the items again infront of all the people.
He came back 15min later only because my husband said he will apologize to me, because he dont even return the items they took from me. When my husband went back in the shop to tell the guy to apoloize while the manager was standing there. He said he won't because the items cause have been ****** still. I dont know whats is worst the fact that the manager didnt intervene at time or the fact that she just dont care because my little bit of money will not make a difference if i take my business somewhere else. My entire family do business with Uitkyk for several years
The superviser of (white tall disabled guy bluntly refuse to apologize.
Here is my loyalty card number as well. ********** 22
Good day,
We are dismayed that this incident occurred. We sincerely apologise. The incident is still being investigated to determine what corrective actions are required.
Every customer is important to Uitkyk, regardless of how much they spend. To lose any customer is a big loss for Uitkyk.
We will contact you directly regarding the matter.
Good day,
We are dismayed that this incident occurred. We sincerely apologise. The incident is still being investigated to determine what corrective actions are required.
Every customer is important to Uitkyk, regardless of how much they spend. To lose any customer is a big loss for Uitkyk.
We will contact you directly regarding the matter.
