A Very Unhappy Customer

I have app**** for UIF on the 15th of January 2025 and received a date to go back to the UIF office on the 17th of February 2025 which I did and they have given me another date to come back on the 18th of March 2025. I am still waiting for my first payment which is taking over 7 days and still no payment has been received yet I have a friend that collected her first payment within 5 days. I haven't received any email or sms to let me know how my process of the UIF is going. I need this to be sorted out ASAP.