Shocking Service

I would have gotten better service had I gone straight to the Department of Labour! My company closed down and I referred UIF Simplicity to so many of my colleagues! With regrets cause they too find themselves disappointed with the service. You can’t get hold of them via telephone and the lady responding to emails is rude! When you respond with the same tone they reprimand the customer. Please find another agency to deal with your UIF claim. They were rude when asking for updates, they sent an email reprimanding me because I didn’t let them know that I was employed again. After sending them proof that I had indeed advised them they couldn’t even offer an apologize and told me that whatever balance is due it’s now up to me to deal with as it’s not part of their service because I’m now employed. I received 1 payment only in the 3 months of unemployment. My colleagues received for the same period of time, more payments than me to a much higher amount by using other agencies or going directly to the labour department.