UIF Simplicity
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
UIF Simplicity
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Charnene M
1 reviews | Active since Mar 2026
26 Mar 2026, 13:33
Extremely rude and unprofessional
I don't usually complain online, but wow, I don't think I have ever worked with anyone sooo rude and unprofessional. If I could give minus stars, I would. So I paid Melanie at UIF Simplicity for her services, which started off pretty smooth. I logged in a month later and saw somehow my bank details on my UIF profile changed. I popped her a message to ask if she can give me an update. She didn't respond, so days later I called her office to get some info to understand what is going on with the website and if there's any updates. I was told by a lady named Michaela who was nice, to call dep of Labour to find out why the bank details changed. I told her that I don't think it was an error on their side, if anything I assumed it was an error on the Department of Labour side and just wanted to know what I needed to get it fixed. Then I looked at my profile again and saw that none of the payments went through, they were on hold a month ago, which Melanie never bothered to update me on. She then proceeded to write me these messages after the phone call I had with Michaela where I literally stated "I DONT THINK ITS ON YOUR GUYS SIDE, MUST ME A MIX UP AT DEPARTMENT OF LABOUR" and thats why I immediately called them after the call when she gave me their number. A summary of the emails, i have screenshots. Her tone throughout was rude, condescending, and confrontational. She stated she was “irritated,” at the feedback I gave (which was just me asking for an update), accused me of undermining her intelligence, and spoke down to me rather than trying to resolve the issue professionally. Instead of taking accountability or offering a clear solution, she focused on shifting blame and justifying why I should be charged to fix a problem I did not cause. I tried calling her office a couple times, she never got back to me. Overall, the response was dismissive, unhelpful, and completely unprofessional especially given that I was simply trying to understand and resolve an issue with my claim. Would absolutely not recommend.
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Charnene M
1 reviews | Active since Mar 2026
26 Mar 2026, 13:33
Extremely rude and unprofessional
I don't usually complain online, but wow, I don't think I have ever worked with anyone sooo rude and unprofessional. If I could give minus stars, I would. So I paid Melanie at UIF Simplicity for her services, which started off pretty smooth. I logged in a month later and saw somehow my bank details on my UIF profile changed. I popped her a message to ask if she can give me an update. She didn't respond, so days later I called her office to get some info to understand what is going on with the website and if there's any updates. I was told by a lady named Michaela who was nice, to call dep of Labour to find out why the bank details changed. I told her that I don't think it was an error on their side, if anything I assumed it was an error on the Department of Labour side and just wanted to know what I needed to get it fixed. Then I looked at my profile again and saw that none of the payments went through, they were on hold a month ago, which Melanie never bothered to update me on. She then proceeded to write me these messages after the phone call I had with Michaela where I literally stated "I DONT THINK ITS ON YOUR GUYS SIDE, MUST ME A MIX UP AT DEPARTMENT OF LABOUR" and thats why I immediately called them after the call when she gave me their number. A summary of the emails, i have screenshots. Her tone throughout was rude, condescending, and confrontational. She stated she was “irritated,” at the feedback I gave (which was just me asking for an update), accused me of undermining her intelligence, and spoke down to me rather than trying to resolve the issue professionally. Instead of taking accountability or offering a clear solution, she focused on shifting blame and justifying why I should be charged to fix a problem I did not cause. I tried calling her office a couple times, she never got back to me. Overall, the response was dismissive, unhelpful, and completely unprofessional especially given that I was simply trying to understand and resolve an issue with my claim. Would absolutely not recommend.
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