Extremely rude Manager ***** don't use this service

<div>I contacted UIF simplicity October to assist with my maternity UIF... A gentleman promoted the business amazingly. I made my payment. I then dealt with one of their consultants. An the consultant advised that they blocked my account which I didn't understand I reset the account and asked the consultant to call me so that I could help, I received no response. The consultant ignored this request and said I need to get documents from my previous employers, I did so but received no response. I then received blank documents and asked the consultant to separate the emails as I'm sick and using my mobile device I received a sarcastic response. I then asked to speak to a manager and this request was ignored as well multiple times. Eventually I got hold of the manager *****&nbsp; which was very rude and entitled. She told me a customer is never right, she doesn't need my complaint, said that I'm screaming (and saying that I'm screaming when she didn't want to listen to my issue) and that I have issues at home. I kept telling her that she's unprofessional and she has a business I'm a new customer she kept on a ramp and said she knows my story and when I asked would refer to how entitled she is... Her service is not to s**** feed her clients. So u pay a service fee and provide them with all the documents but either get ignored or get treated like an old mattress. I asked for a refund and then she just went through my ACC and my phone died and she was so unprofessional in her business that she didn't even call back or suggest how they can assist me by doing absolutely nothing. Instead insulting me when I say she's rude. I wouldn't recommend this service as I have fellow colleagues where uif simplicity has forgotten to submit documents and u end up sitting in a labour department queue anyway. Once they get Ur money they treat u like u ******* cause they entitled by their owned business. Nothing will be done about this matter but I will take this matter further if I don't get a refund back.</div>