Bad experience and service received from UIF Simplicity

My experience with UIF Simplicity is very disappointing. I have to email my agent assigned to my case weekly to follow up with my claim process. Then only does my agent inform me that some of my documents are incorrect. I feel that she should communicate as soon as she see any documents are incorrect, and not only when asked to follow up. Our HR manager at my workplace contacted the agent as well, and she was very rude and not very eager to help. It has been 7 months since my baby was born, and still my UIF claim not processed. Would not recommend this service.