awful experience, and poor treatment of clients

Horrible horrible horrible experience and complete waste of my time. Incredibly poor communication with their clients. My emails and my requests to talk were being ignored. only after a whole week did they finally send an email outlining the terms of engagement and basically inferring that I should contact Department of Labour myself. My request was incredibly time sensitive so I am so frustrated that it took a week for them to think about my request and start the discussion with me. Furthermore, when I expressed my disappointment and said I would be writing a negative review of their poor service and poor handling of clients, the Director threatened me with legal action if I followed through. I am just so dumbfounded by the management of the situation. Absolutely no acknowledgement from their side or regret or any apology for the poor handling. It is my opinion that these guys are enjoying the unfortunate economic (COVID) climate in South Africa and making lots of lots of money taking on more and more UIF claims and they have completely lost sight of the most important thing about their business - their clients.