Sad and disappointed

It seems to me that if you can wait for your UIF payment for a year and a half and even then do not receive any payment at all this service is definitely for you. I have registered with this company in Feb 2019 supplying all info as requested , phoning from my side to the UIF offices holding for 15 min plus each time , trying to follow up as Kate makes it very clear its not her job but without any success, our local UIF office can not assist me as my claim has been submitted online the method UIF services chose to operate with assisting with UIF claims. It really saddens me to see how people are saying thank you Kate and that they have received payment while i have been holding patiently for so many many months to now get the answer that i am blocked due to covid -19 but my claim has been submitted more than a year back . I have to ask what is going no updates ,on a few occasions i will get a broadcast massage like i just do not matter ,the struggle i have without my payment is a real one but is seems that Kate has just forgotten about me and i should just fade away . I am pregnant with my second child and need to claim UIF but how if i did not even receive my previous pregnancy UIF money . Quick with excuses , slow with feedback and no follow up you should request info. Sad and disappointed .