Pathetic service

The uif services was a complete waste of money and time. My husband dealt with Kate since August 2019. After her 1st submission of the paperwork I received an sms stating my claim was rejected. She claimed the ui19 form was not captured. This level of disappointment has continued with various excuses including ' the system is offline'. It was weekly follow ups by my husband on my behalf for months until Jan 2020 when he went to the Labour department directly to still be told that the ui19 was not on the system. Now we don't even waste our time with uif service and have resolved to dealing my claim ourselves. I would not recommend them at all. Other colleagues of me have the same experience with uif services