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LB
Luane B

1 reviews | Active since Feb 2021

09 Feb 2021, 11:15

Don't use. Waste of time and money.

The consultant does not answer her phone ever. Takes weeks to reply to emails. Asked us for the same document several times, and then queried why we had completed something like that (after she told us to).

Only attempted to register on the https://www.ufiling.co.za/uif/ before submission, not on payment or start of the process. Which meant that there was another month wait time while the department got their info together to allow a registration (which I ended up doing myself).

After that she finally submitted the documents which she said were all in order. However, the maternity claim has now been rejected. So now we contact the department ourselves to figure out what's happening because if we were to wait for UIF Services to reply our child will be done with school.

* We managed to get through to the department in record time and most of the documents had not been submitted. This was UIF Services responsibility.

Using this services was a complete waste of money. We would have been better off just doing it ourselves online.

I've also requested a refund multiple times via email, and we've lodged a dispute at our bank.

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Replies (5)
UIF Services (UIF Consultant)
UIF Services (UIF Consultant) 's reply09 Feb 2021, 11:18
Official
Hi Luane,

I have not received anything form you requesting a refund. Also the contract states that the applicant needs to follow up, which i also did a few times for you. The last time i heard form you was in September 2020. 
The contract also states we send the forms and they at the dep of lab 
UIF Services (UIF Consultant)
UIF Services (UIF Consultant) 's reply09 Feb 2021, 11:22
Official
have to upload them. I have proof they were sent as well...of which you are also aware of and have also received proof, so saying i didnt send the forms through is not true and incorrect. Please refer to your contract and see, that i have done what was required. 
LB
Luane B's update09 Feb 2021, 13:50
Reviewer Update
Hi,
There is no contract, only tcs on your broken word press site.
We received no conformations of any kind beyond the registration on ufiling.
I have strings of emails asking you for an update or confirmation that you submitted anything. No replies.

I requested that you call me multiple times, since you don't answer your phone (then the excuse was people thought you were the department, I see it's now changed to be covid related) .

Since starting to resolve this ourselves, we've had to one by one resubmit every document, which via a secure upload link the department consultant has confirmed on the phone in real time they received. Now we wait another 7-21 working days while the review committee reviews it.

I am not engaging with you further than this, if you cared at all you'd have rep**** to one of my countless emails or answered your phone.

I am just warning others, stay away.
UIF Services (UIF Consultant)
UIF Services (UIF Consultant) 's reply09 Feb 2021, 20:30
Official
I dont have a broken word press, and I did send you the contract with all the forms. I have proof of that as well. I also have proof where you state you have also been unsuccessful in getting through to the dep of lab. Only recently this year have they been easier and faster to get through to. 

UIF Services (UIF Consultant)
UIF Services (UIF Consultant) 's reply09 Feb 2021, 20:31
Official
The login issue was because you were not registered under your ID, which i have that as well as proof, this is where it also states in the contract and instructions that you need to phone the dep of lab and ensure your details from the start. 
I am not here to point fingers, but to also show my side