Bad experience with UIF Services

Im glad to see other people had good experiences with UIF Services, as this is not the case with me. Poor service, no feedback regarding my maternity claim. I have to email and WhatsApp them constantly to find out whats going on, with no reply from them. At this stage I feel it would have been better if I did it myself. I sent my forms to them beginning of March, they did not check if everything was there or correct, they just sent it to the department. Claim was rejected because they needed papers from previous employers, sent them the papers, now nothing is happening and time is running out for the claims to be logged and paid.