RM
Raees M

1 reviews | Active since Jan 2017

20 Apr 2018, 09:16

Worst service and attitude. I have never been treated this bad

I went to get a quote from UFO waterfall branch and ask the salesman when will I receive my furniture - she told me you can have everything by next week Tuesday as we have our deliveries every Tuesday. I went home and did an eft and got confirmation from them that my furniture will be delivered and installed within 7 days. After the 7th day my items did not arrive and a called in and was told that the furniture must still be delivered. I have been staying in a house with no furniture for 2 months, not even a bed. The furniture started coming in one by one and each time I was told to pay delivery. After 3 months I am still waiting for some of my furniture and they do not know when will it arrive. On top of everything we keep being told we are ***** and that the furniture will be here month after month. The lady working there has a very bad attitude and uses vulgar words on us.

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Replies (1)
UFO Furniture
UFO Furniture's reply30 Jul 2020, 09:27
Official
Dear Raees

I am sincerely sorry that we are only responding to your review now. 

I am also very sorry sorry for the customer service you have received. 

I will be in contact with you today to discuss your review and see how we can perhaps remedy the situation. 

Kind regards

Chynell Klopper