Unsatisfied client

I bought dining chairs at the store on 16 June in Hazyview but on the day I paid about 75% of the amount because I could not pay the whole amount due to card daily limit I was told to pay the balance the next day. I told them I will collect them in Pretoria. I paid the balance 17 June and called the store to inform them. Thulani told me he will call me during that week his manager needed to trace the payment. I travelled to Pretoria (500KM) on Friday so that I could collect my chairs. SAT I was told the manager did not request dining suit from the Menlyn outlet. They were helpless I was told even the manager's assistant (Joyce) was not sure what to do. They promised to call me twice and never did I kept spending money to follow up the status. Why should there be an assistant if customers have to be kept waiting if the manager is on leave or not available, what's is a manager's assistant role? Why make promises you cannot keep to the customer?<br> I also think some staff at this outlet need training about how the Franchise works as they were not sure whether one could but at one store and collect another, need to be informed about sales as they didnt know much about some items.