Unprofessionalism from Furniture giants UFO.

After a horrific business transactions with Furniture giants, we are still unhappy with the service that we have been provided with. We bought a dinningroom suite (which is still not in our presence) from UFO over 3 months ago and they can't get a simple request right. They failed to deliver to their promise and management from the warehouse has been filled with excuses and hides behind its staff as to why the matter hasn't been resolved. I understand human error but if one mistake has been repeated 4 times, it surely means someone is not doing their job instead they're sleeping on the job.... All thanks to Rainy from UFO Alberton City who went above and beyond her limits to assist us through this unpleasant experience we were able to give UFO a third chance to amend the matter but still failed. You've got a true asset and team player at your company and people like her are hard to find and when you do find them, never let go of them.... I would never refer your services to any people I know as I'd never want anyone to experience such unprofessionalism. Thank you and hope our paths never cross again.