UNHAPPY CUSTOMER

Very much disappointed about the treatment.

I bought my first set of couches and a bed which had complications (Factory faults). I had to complain in order to be be assisted. Both items were exchanged and the new set of couches delivered also had a different factory fault(Couch springs making noise) which I had to report. A repair was booked and there was a another different problem(left side, under the couch arm rest was loose) on the return of the couches which I had to report. I was advised by the store manager to choose different type of couches since I complained third times about the same type I had. I had to top up money from the previous amount which I purchased with to get a different type of couch. After a period of 12 months for my query to be resolved, the new type of couches delivered also have a factory fault(making noise when you seat) which I reported.

The response that I got after laying a complain to the store manager was that "I complain a lot, the next thing I'll be complaining about the table that I recently purchased"

They need to put their shoes in their customers shoes, this is customer's hard earned cash to be receiving such poor quality products and treatment.