Unhappy Customer

I am one of the unhappy clients. I bought a Puerto Rico/9931A Conner Brown couches on 13 November 2021 at Kolonnade mall UFO. The couches are getting damaged within a year and have sent emails to the store as well as the queries department as per the invoice. No one is replying to email and the contact details on the invoice *** and the online number *** are not going through. Honestly this is poor service, no one would want to spend R32 000 for a product the will just break with a year. Obviously when you spend that much you expect quality, durability, and so forth. So UFO kolonnade should do just to me and either repair or replaced my couches as per their Warranty. That's all I'm asking for.