NF
Nthabiseng F
1 reviews | Active since Nov 2024
03 Sept 2025, 16:44
UFO TZANEEN SELLING LOW QUALITY AND FAULTY BEDS FROM VIVA BEDDING(MEDI-SPINE)
I had a very bad experience of buying a bed that started plunging within 1st month of buying it,lodged a complaint and Tzaneen branch manager came to my house to assess the bed and he saw and accepted that indeed the bed is plunging,he lodged a complaint to their supplier and because the bed was having a small stain their supplier said the plunging of the whole mattress within a month of purchasing was caused by that small dry stain and said they reject the claim,I am highly dissapointed in UFO for failing to advocate for me as their customer as they have seen the bed is faulty but just accepted the reject from their supplier.I never thought UFO can sell such low quality beds and still be proud of it and fail to confront their suppliers when they are wrong.Highly disappointed
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Replies (3)
UFO Furniture's replyOfficial
04 Sept 2025, 07:21Dear Nthabise Florance,
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
I have also attached an invoice that clearly states that Guarantee and Warranty will be null and void should the mattress have stains.
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
UFO Furniture's reply04 Sept 2025, 07:21
Official
Dear Nthabise Florance,
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
I have also attached an invoice that clearly states that Guarantee and Warranty will be null and void should the mattress have stains.
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
NF
Nthabiseng F's updateReviewer Update
04 Sept 2025, 08:19So you are proud to sell poor quality beds that plung in a month of purchase and still blame it on a 2cm stain??whole matress plunging??I wish I had seen the reviews for UFO before purchasing because they are really bad.I would like to advice people to go through the reviews for Viva bedding(medispine)before making the biggest mistake I ever made in 2025 of buying it and having UFO defending them instead of advocating for me as their customer.I learned the hard way and I wish there was an option to post the products we are complaining about so that people can see the stain that they claim it caused the whole mattress to plunge in just 1 month of purchase.
NF
Nthabiseng F's update04 Sept 2025, 08:19
Reviewer Update
So you are proud to sell poor quality beds that plung in a month of purchase and still blame it on a 2cm stain??whole matress plunging??I wish I had seen the reviews for UFO before purchasing because they are really bad.I would like to advice people to go through the reviews for Viva bedding(medispine)before making the biggest mistake I ever made in 2025 of buying it and having UFO defending them instead of advocating for me as their customer.I learned the hard way and I wish there was an option to post the products we are complaining about so that people can see the stain that they claim it caused the whole mattress to plunge in just 1 month of purchase.
UFO Furniture's replyOfficial
17 Sept 2025, 11:08Dear Nthabise Florance,
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
I have also attached an invoice that clearly states that Guarantee and Warranty will be null and void should the mattress have stains.
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
UFO Furniture's reply17 Sept 2025, 11:08
Official
Dear Nthabise Florance,
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
Thank you for reaching out to us.
We acknowledge receipt of your warranty claim which you logged for a bed that is sagging. We have honored our promise to process the claim.
It was evident that there was some stains on the mattress, which voids the Guarantee & Warranty of the bed.
This is all stated in our Terms & Conditions which were issued to you at the back of the Offer to Purchase as well as the Invoice.
It is also emphasized on the front of the invoice right underneath the item purchased.
I have also attached an invoice that clearly states that Guarantee and Warranty will be null and void should the mattress have stains.
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***
We are committed in serving you and we appreciate and value your continuous support.
Feel free to contact me for further clarity.
Kind regards,
Pinda Nyembe
Customer Experience Manager
***
***