UFO selling inferior quality furniture

<p>I bought 4 dining chairs in March 2016, by June 2016 they were already sagging. I have been to the UFO shop 6 times returning the chairs and hiring vans. I am sent from pillar to post and my other chair is even more damaged. There is no customer satisfaction or service excellence at UFO. I can conclude that they sell inferior quality products at a prime cost. The products should be written defect so that customers know what they are up to. There is shady workmanship even when repairing. There are no guarantees of quality neither. The shop is exploiting consumers through and through. Its all a group of inexperienced managers who do not even check the products when coming for repairs. Why should i repair 3 month old chairs what happened to lifetime quality? The statement in the website which states that: "Our product range and exclusive lines offer consumers product differentiation at affordable prices and real value for money. We understand the value of a customer and we pride ourselves on providing customers with service excellence, a variety of high quality value for money furniture and giving customers the most unforgettable and rewarding retail shopping experience" is a lie and is misleading consumers. There are no values in that Malboro shop. I will never spend my money in the shop again. We miss Wetherleys and other quality shops.</p>