UFO reap people off

On the 4th of October 2020 I bought a DIANA DINING ROOM SUITE from UFO Menlyn, In Jan 2021 I reported that the table underneath was becoming bare and I was advised to send through the pictures of the table and I did. We then went to the UFO Menlyn and we were advised that we may choose another dining room suite and place the DIANA DINING ROOM SUITE payment as a deposit because the one we ended up choosing was a bit expensive than DIANA DINING ROOM SUITE. They advised that they will come to our house to pick up DIANA DINING ROOM SUITE of which they never did. In May 2021 We went back to the store and inform them that we will not be able to pay for the second option dining room suite and we were still waiting for them to come and pick up the DIANA DINING ROOM SUITE. We were advised that they have DIANA DINING ROOM SUITE in stock and they will exchange it for us which we are still waiting for them till today. By this time the table underneath is becoming bare worsen. Now they are telling us that the area manager does not want to exchange the goods even though we reported this matter three months after purchase. We called in and they promise to came back to us, we requested a meeting with their area manager, they told us that we are in level four and it is not possible to make any meeting. NB By October this DIANA DINING ROOM SUITE will be in our hands for 12 months and they are busy sending us from pillar to post. Please come and take this DIANA DINING ROOM SUITE and give me back my money. We were very patient with UFO and their disgrace service. We work very hard for this money in this trying times and UFO just want to reap us off just like that.