UFO furniture: terrible management service

I bought jake couches at Mainlyn UFO furniture, delivery was done last week Thursday. The packaging of the the couch was poor, it was covered with plastic that has holes and didn’t even been protected on the corners. It looked like secondhand or demo couch. When we unwrap it, it had scratches all over the back and arms. I immediately called the store and spoke to the manager Poppy who was very rude, belittling and annoyed by my complaint as I was flabbergasted by the condition that a couch was on and disrespectful packaging it was in for the price I paid.

Poppy said she will call me back on Saturday of which she never did and only called on Monday. that shows she is not taking this complaint seriously she offers me scatter cushions to compensate the scratched and poor service they have offer. More over she only offered this cushions if I keep this damaged couch. I am in disbelief of how she even qualified to be a manager, as the managerial skills are poor, the transportation was an van that even messed my pave driveway with oil, there was even no logo on the car nor the packaging. I forced the manager to hear me out as she was not interested or even willing to assist or even calm me down. I demand compensation and the store must exchange this bad condition couch. I am annoyed as I’m staying in Benoni and only went to Pretoria thinking nothing will be wrong to this extend. The worst part is that the manager did not even believe me, and she rudely required me to send her the pictures to proof my complaint.

I hope the team will take this matter seriously.