MM
Mumtaz M

1 reviews | Active since May 2016

22 Sept 2022, 13:57

UFO FURNITURE - Ordered a lounge suite that was made in S.A according to the salesman, and received one that was made in China.

We went shopping for lounge suites. Bought 2 from UFO Furniture in Menlyn. The fabric one seems good but the Full leather one is such a disappointment! The salesman told us that it was locally made by ALPINE. We loved the design and comfort so we purchased it. Unfortunately what was delivered was definitely not what we bargained for. Firstly. the packaging read "MADE IN CHINA" Secondly. the workmanship is so shoddy that even the legs are skew. Thirdly, the one seat is lopsided and stitching so bad on both the double seaters, that one backrest is neat while the other has lots of creases! As for comfort... it's a hard landing!!!!

We contacted UFO and sent them pictures of the FULL LEATHER LOUNGE SUITE DISAPPOINTMENT! The Manageress entertainment our call and promised a new Lounge Suite made by ALPINE will be delivered to us in due course. We anticipate a delivery soon?

Well let's hope this meets our S.A standards of good workmanship and comfort......

I will keep Hellopeter posted upon receipt of delivery of the replacement suite.

0
Replies (2)
UFO Furniture
UFO Furniture's reply22 Sept 2022, 14:38
Official
Good Afternoon Mr Moosa

Thank you for contacting us, I will give you a call shortly to help resolve your complain. 

Kind regards,
Keletso Mogatwe 
Customer Experience Manager 
MM
Mumtaz M's update22 Sept 2022, 15:03
Reviewer Update
Thank you Keletso.