UFO Furniture - Disgraceful Service Delivery

I made a purchase to UFO furniture (Malboro Branch) on Friday 23rd Nov 2018 and was promised that my delivery will be made on Sunday and that I will receive an SMS later the same day or Saturday specifying the delivery time. The SMS indeed was sent on Saturday 24th Nov 2018 which indicated that the delivery will take place between 1pm-4pm. As things stand I haven't received my goods; no correspondence at all from UFO to notify me of any changes. I waited in the house between those hours, in fact I waiting until 18:00pm hoping to receive my goods. Had to rearrange my plans for Sunday in order to be home between those times. I paid the full amount for the delivery, not sure why I should still be charged for service not rendered. This is disgraceful.