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nadine.nel nadine.nel

1 reviews | Active since Sept 2016

21 Apr 2023, 07:26

UFO Furniture Centur...

UFO Furniture Centurion Mall I had appointment to meet with one of the employees that works there As I'm a registered debt collector and I've been given instruction to meet with this person so he can pay his debt Upon my arrival today the manager treated me so badly and he was so rude All I needed to do was take down the employees bank account details but the manager didn't want to allow me to complete my task I feel even though the manager was upset that according to him I keep the employee from his work (Please note there was no customers in the shop at that time) The manager had no right to treat me badly and shout at me en humiliate me in front of all thr staff members He could have spoken decently to me and he had no right shouting at me If he can treat me in this manner how does he treat customers or the employees I phoned UFO head office I'm Marlboro drive Sandton and spoke to Vuzi He promised some other manager would phone me back but still no one has phoned me Me being a single mom trying to make a living as a contract worker Obviously I don't get paid if I can't complete my task that my office gave me just because the manager was so rude

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Replies (4)
UFO Furniture
UFO Furniture's reply21 Apr 2023, 10:06
Official
Good Morning Dear Customer 

Our Sincere apologies for the treatment received from our Manager at Centurion. 

We will contact the store and investigate the matter to resolve. 

Kind regards,
Keletso Mogatwe 
Customer Experience Manager 
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nadine.nel nadine.nel's update02 Oct 2023, 06:48
Reviewer Update
Good day Koketso
It's been many months and you still did not revert back to me about the matter.

Does this mean that UFO condones this kind of treatment towards women?
UFO Furniture
UFO Furniture's reply03 Oct 2023, 15:50
Official
Dear Nadine  We're sorry to hear that you had an unpleasant experience at our store. This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back for a VIP shopping experience on us. Please contact us directly at ***- so we can make arrangements. Your feedback is important to us and helps us grow."
kind regards 
Gerald Gotha
***
***

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nadine.nel nadine.nel's update05 Oct 2023, 08:16
Reviewer Update
Good day Gerald
Thank you for taking my call yesterday

It was good to finally get a listening ear whom understands my grievances

I do accept your apology

I did browse through your online selection
Some really nice things available
However as I explained I'm a single mom trying to make ends meet and survive throughout each month with the higher cost of living (that's ever increasing)

And me not earning a fixed income but only working on a commission basis
To survive through each month becomes increasingly difficult

Also with this time of year having to pay deposits for my son's school and his books

I can barely afford the monthly basics so how can I afford luxuries

Myself, my son and my mom stay in a small one bedroom apartment.
My dad passed away when I was 17 years old
So life has been tough on us

Unfortunately I am unable to take up your kind offer to buy items from your store at a discount

Sincere regards
Nadine