UFO FURNITURE are *********!

DO NOT BUY HERE IF YOU VALUE YOUR HEALTH!

I opened a lay by account with UFO furniture in Westgate about 2 months ago, on the day I deposited R2k the term was 3 months. Fast forward to Thursday last week where I went to settle the balance and finally have a bed that doesn't give me back aches after suffering for about 4 months. Excited as I was, my heart sunk after I had made the last payment and the following is events that have landed me in a very sad situation wherein I am expected to practice patience because of ********* behaviour in the part of the store and its employees.

I arrived in UFO westgate in excitement at the thought of my new bed, I arrived with the full amount and the sales consultant was all to pleased to conclude the transaction but to my surprise after I had paid the balance of over R4k the sales lady told me the bed I had bought was End of Sales as the contract with the supplier had closed. Normally it wouldn't bother me but the fact that the lady made me pay before telling me the product is no longer available because I didn't call her to remind her to order a bed I had already paid a deposit for, kind of rubbed me the wrong way and I immediately demanded a refund and wanted that money immediately, the lady then told me to borrow her my card so she can reverse the transaction and the money would reflect after 2hrs. That was a lie, it has been 5 days since the ordeal and still nothing paid back, still sleeping on a meesed up bed and waking up with back aches and the employees and managers of UFO don't care at all and have since made this ordeal my fault for not wanting to "pick" another bed like other customers, I'm told it will take at least 7 days before j receive my refunds.

Walking into that UFO was the biggest mistake I have ever made, and I have made plenty.